Returning Products Within 30 Days of Purchase
Any product purchased on getpuritix.com can be returned within 30 days for a refund (to original method of payment). For cases of no-longer wanted or buyers remorse customer is responsible for return shipping fees on all orders and ensuring that the product arrives undamaged. Damaged products returned can be charged a restocking fee of up to 25% of the purchase price. Products not working or found with manufacturers defects can be returned or exchanged with no restocking fee, and puritix will send a pre-paid shipping label.
Returning Products for Warranty Claims
Your PURITIX product (purchased on the Website or through an authorized retailer) has a limited 1 year Warranty covering parts due to manufacturer defect. If a defect arises during the Warranty Period, Puritix will, at its option (a) repair the affected product at no charge using new parts or parts that are equivalent to new in performance and reliability, (b) exchange the affected product with an equivalent product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability
The PURITIX product is produced for sale in the United States. The PURITIX Warranty for customers who intend to use it outside of the United States is not applicable.
PURITIX products produced for and sold in international channels are warranted as applicable in such foreign countries. Contact us for more details regarding PURITIX products that require service, were purchased in the United States, and are now outside the United States. On these products, which require service, consumers are responsible for all costs including shipping, taxes, duties of replacement parts and local power adaptors at the owner’s expense.
PURITIX can ship to most addresses in the United States. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.
Please double check your address for accuracy when ordering from Gotrax.com. An incorrectly entered addresses can delay or prevent shipment.
All shipping costs for returns and exchanges within the first 30 days after purchase are paid for by the customer. Customers requesting exchanges under the warranty program are responsible for the return shipping cost. If you purchase multiple items PURITIX will try to ship together, however, due to weight and dimension limitations some multiple orders will be shipped the same day but in separate packaging.
We are unable to accept any additional payment for expedited shipping. Please see our Delivery Times Below.
If your item is in stock it will ship within 1-3 business days of approved and cleared payment. Orders are processed in order of receipt and upon approved payment. If your item is not in stock or stock is depleted it will be back ordered. Back ordering generally adds an additional 2-10 business days. If the item will not be in stock within the backorder time period, you will have the option to wait for a back-order, modify the order, or cancel the order with a full refund. PURITIX does not ship to Alaska, Hawaii, Guam, Puerto Rico, or any other area outside of the contiguous 48 lower United States.
Tracking your package
Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our Shipping Restrictions below for more information.
GETPURITIX.com will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.
PURITIX cannot ship to a U.S. Postal Service post office box. Please provide an actual street address.
PURITIX cannot ship to APO/FPO addresses.
PURITIX cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for a refund to your credit card account.
These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.
The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proofread it for any mistakes before submitting your order.
Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.